Need help?

Here you will find everything you need to know.
  • Orders

    • How can I buy from ENT_NAME Online?

      Buying from the ENT_NAME website is very simple.
      After registering as a customer, simply click on the articles to access their descriptions, select the desired color and size and add to cart.
      Finally, click the Checkout button and follow the steps indicated.
    • Can I shop on ENT_NAME Online anywhere in the world?

      Currently, the online shop only makes shipments to Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France (Metropolitan and Corsica), Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, United Kingdom (except Channel Islands) and Czech Republic.
    • Will I have to pay Customs Fees and Import Fees?

      Due to the different customs policies and import taxes, ENT_NAME has no control over any costs that may be applied when an order arrives in the country of destination, and it is not possible to predict the exact value of these rates.

      If you have any questions, you should contact your local customs before placing your order to obtain information about customs charges and their applicability.
  • Exchanges

    • How can I return an item I bought at the online store?

      We do not currently accept returns in stores, only through the online store.

      To make a return order, you must:
      • Log in to your account;
      • Go to the "My Orders" section;
      • Select the respective order;
      • Click Return / Exchange and follow the steps indicated.


      Your refund will be processed on the following days using the payment method used.
    • Do I have any cost in returning my item?

      Returns on ENT_NAME Online are always free.

      Portugal and Spain: Free return by collection at home.

      For home pick-ups, it is not possible to provide a fixed schedule.

      Thus, these collections imply an availability on the part of the client to be present at the indicated address between 09:00 and 19:00.

      This collection is free only for the first appointment.

      If it is found that the collection was not successful due to the absence of the customer, the following collections will be charged to the customer (cost of 3.00).


      Other countries: Free return by regular mail to the following address:

      ENT_NAME - A / C Online Shop

      25th of April Square, No. 7, 2nd and 3rd Floor
      4780-373 Santo Tirso

      Portugal


      Please note that you must always attach the document proving the cost of sending the item returned for the purpose of reimbursement.

      If the returned order does not contain this information, reimbursement of shipping costs can not be considered.

    • When and how will I receive my refund?

      The refund will be processed after receipt of the returned items and their evaluation by the Quality Department, in the same payment method used when purchasing.

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